• Iso 9001 Management Rep Responsibilities

As part of ISO 9001:2008, clause 5.5.2, the standard requires that Top Management appoint a member of management to serve as the Management Representative for the organization’s Quality Management System. Expanding upon this requirement, we can consider this appointment to include the responsibility and authority to manage, monitor, evaluate and coordinate the organization’s quality management system as necessary to meet customer and other requirements and to achieve specified quality objectives. This individual would also then be responsible for communicating with Top Management, as well as the customer and other interested parties on matters pertaining to the organization’s quality management system (see ISO 9004:2000 also). This appointment is typically documented by Top Management (e.g., President, CEO, COO, etc.) in the form of an appointment letter or other similar written statement; however direct reference within the organization’s quality manual is an equally acceptable method. In the later case, the responsibility and authority is not delegated to a particular individual, but rather to a particular position/title within the organization’s management structure, which is then assumed by an individual when they are assigned to this particular role. Specifically, as stated within the ISO 9001 standard, the responsibilities of a Management Representative are as follows:. Ensure that the processes needed for the organization’s QMS are established, implemented, and maintained;.

Report to top management on the performance of the QMS to Top Management and any need for improvement;. Ensure the promotion of awareness of customer requirements throughout the organization; and. Act as liaison with external bodies and customers on matters relating to the organization’s quality system. While these responsibilities are defined within the standard, they are by no means all-inclusive. The actual scope of the Management Representative’s responsibility will undoubtedly vary from organization to organization, as each organization will have its own unique needs as determined by its size, the scope and the complexity of its operations, and other factors. It’s important to note here, with regards to the responsibilities stated above, the use of the terms “ensure” and “report”, and the absence of any reference to the actual (hands-on) development, implementation and on-going maintenance of the management system itself.

Appointment letter to Management representative format Format Date: To, All employees AaaaA Ltd, New York. Subject: Appointment of Management Representative for ISO and OHSAS, ISO 9001: 2015 Dear Colleagues, Please note that Mr. Andry Smith will be.

For these activities, it is the responsibility of the organization to define the individual who is responsible; in some organizations, it may be the Management Representative, or it may be assigned to other personnel within the organization. While ISO 9001 does require that the Management Representative to be a member of management, no guidance is provided on the actual selection process, particularly with regards to the skills, knowledge and or abilities that are desirable. Again, this is left to Top Management of the organization, as they must ensure that the individual selected has the traits necessary to ensure that the outcomes desired by the organization are met.

The process of selecting a Management Representative should consider the responsibilities that this individual will assume and the role they will play in the actual management of the organization and its activities. For large organizations, this will require a degree of management 'savvy', the ability to interact with key decision-makers as well as make key decisions, the ability to ensure conformance and to drive change. For smaller organizations, the management representative may be required to take a more hands-on approach, handling not only management issues related to the QMS, but also being directly involved in the administrative functions that make up this system and keep in it running. An understanding of the requirements specified by the ISO 9001 standard is obviously necessary; however a deep level of subject matter expertise may only be necessary if the individual is going to actively manage the day-to-day activities and functions associated with the organization’s management system.

Iso 9001 Management Rep Responsibilities

Regardless of the capacity in which the Management Representative will function, competency is the keyword. As a final note, you may have realized that I never mentioned the position of Quality Manager (or similar title) in this article. There’s no reference or requirement in the ISO 9001 standard regarding this position. A Management Representative is a required by the ISO 9001 standard; having an individual assigned as Quality Manager is not – it is a choice made by the organization, based on resource needs and other factors, including the products and services offered and the degree of control that is required.

For small organizations, there’s often little value obtained by adding additional head-count, as the duties required to maintain and administer a system can be shared amongst existing personnel. For larger organizations however, the level of activity is much greater, and often necessitate this position, or similar, to ensure compliance with specified requirements.

Below is some text similar to what we we have in our Quality Manual As part of our company's goal to continuously enhance the effectiveness and efficiency of the Quality Management System, senior management has appointed the Quality Manager to monitor, coordinate, manage and evaluate the quality management system processes including responsibility and authority to: - Ensure the establishment, implementation and maintenance of the processes needed for the quality management system; - Report to top management on the performance of the quality management system including needs for improvement. Maybe that can help you. There are many ways to communicate responsibility and authority of Management Representative; 1. Quality Manual: Address in Quality manual ( clause 5.5 ) say that “Quality Assurance manager is acting as a Management representative and his/her responsibility and authorities are; Ensure that the Quality Management System is established, implemented, maintained and continually improved; Promote awareness of regulatory and customer requirements throughout the organization; Report to the top management on the efficiency and performance of the quality system. Liaison with external parties as applicable, on matters relating to the Quality Management system 2. Updating on companies organizational chart. Job description: Address roles and responsibilities of management representative along with Quality assurance Manager’s activities.

Formal appointment Letter: The same way of above stated by Steelmaiden, the formal letter say that “XXXXX person has been appointed as a management representative, he/she will be responsibility and authority to implement and maintain the quality management system and report to top management on the performance of the QMS. The appointment comes in to effect from DD/MM/YYYY and the letter signed by CEO This will be help to show the objective evidence to the auditors during the audits. Thanks and Regards S. Our quality manual states, 'the responsibilities of the management representative are carried out by the quality assurance supervisor.' Another division I worked for had an actual appointment letter. It said 'SteelMaiden has been appointed the responsibility and authority to act as the management representative of XYZ Company' and was signed by the CEO.

I am a Management representative of large organization, and my appointment letter says the same thing. That I have been appointed the responsibility and authority to act as the management representative of XYZ Company' and was signed by the MD. We have addressed this through inclusion in three specific documents: 1) The Management Responsibility work instruction, that, in part reads: 'The Chairman & CEO appoints as the Management Representative the Quality Assurance Manager who, irrespective of other responsibilities has established authority over and responsibility for ensuring that Quality Management System requirements are effectively established in accordance with appropriate regulations and standards, and reporting on the performance of the Quality Management System to MWER for review'. 2) The top level organization chart with a depiction of the 'Management Representative' function reporting to Senior Management.

3) An identified reponsibility in the Quality Assurance Manager job desription. All this having been said.a real piece of paper with real names and live signatures certainly couldn't hurt things.the 'belt and suspenders' approach, if you will.; ^ ). Similar Discussion Threads Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote ValleyCoater Management Review Meetings and related Processes 22 28th February 2011 08:51 PM Cheryl Lourdes ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2 29th April 2010 12:01 PM Jorja L IATF 16949 - Automotive Quality Systems Standard 14 8th April 2009 08:22 AM Willy-2005 QS-9000 - American Automotive Manufacturers Standard 4 15th February 2001 11:30 AM MK Other ISO and International Standards and European Regulations 6 2nd September 2000 03:04 PM.